Effective Date: December 14, 2023


Welcome to the Privacy Policy of Direct Xpress Logistics (DXL).

We understand and respect the importance of your privacy, and we are dedicated to ensuring the protection and confidentiality of your personal information.

This Privacy Policy has been crafted to provide you with comprehensive insights into how we gather, utilize, disclose, and safeguard the information you entrust to us. Your trust is paramount to us, and we want you to feel confident about the privacy and security of your data when engaging with our website and utilizing our services.
At Direct Xpress Logistics (DXL), our commitment to your privacy goes beyond mere compliance with legal requirements. We believe in transparency and accountability, and this Privacy Policy serves as a testament to our dedication to maintaining the highest standards in handling your personal information. By taking the time to familiarize yourself with the details outlined in this document, you can gain a clear understanding of how we manage and protect your data throughout your interactions with our website and services.
Our goal is not only to meet but to exceed your expectations when it comes to privacy. We strive to create an environment where you can engage with our logistics services with confidence, knowing that your personal information is treated with the utmost care and diligence. As technology and regulations evolve, so too will our commitment to keeping you informed about any changes in our privacy practices. We encourage you to check this Privacy Policy periodically for updates to stay informed about how your data is handled.

Information We Collect

Personal Information

At Direct Xpress Logistics (DXL), the collection of personal information is a crucial aspect of our commitment to delivering efficient and personalized logistics services tailored to your specific needs. We recognize the importance of this information in facilitating seamless interactions and ensuring the successful fulfillment of your logistics requirements. The categories of personal information we collect include:

This category encompasses fundamental details such as your name, address, email address, and phone number. These elements enable us to establish direct communication with you, keeping you informed about your shipments, providing updates on our services, and addressing any queries or concerns you may have. Your contact information forms the basis for a personalized and responsive logistics experience.

Understanding the unique characteristics of your company is essential for us to tailor our logistics services effectively. This includes details such as your company name, industry, and size. By gaining insights into your business, we can optimize our services to align with your specific requirements, ensuring a logistics solution that is both efficient and tailored to your industry’s nuances.

Efficient logistics hinge on accurate and detailed shipping information. We collect pickup and delivery addresses, along with comprehensive shipment details, to streamline the entire logistics process. This information is essential for planning, coordinating, and executing the transportation of your goods, ultimately contributing to the reliability and timeliness of our services.

For secure and seamless payment processing, we may collect billing information, including credit card details and billing addresses. This information is handled with the utmost security measures in place to ensure the confidentiality of your financial data. By collecting this information, we aim to facilitate transparent and efficient billing processes, contributing to a smooth and hassle-free experience in managing your logistics transactions.

Non-Personal Information

In addition to collecting personal information, Direct Xpress Logistics (DXL) also gathers non-personal information to enrich and optimize your overall experience when engaging with our website and services. This category of information includes:

When you visit our website, our servers automatically collect log data. This information comprises details such as your IP address, browser type, pages visited, and timestamps of your interactions. Log data is instrumental in analyzing user behavior patterns, understanding the preferences of our visitors, and identifying trends in how our services are utilized. By leveraging this data, we gain valuable insights that enable us to enhance the functionality and user-friendliness of our website. Our goal is to continually refine and improve the overall user experience based on the collective behavior of our users.

Cookies are small text files that are placed on your device when you visit our website. These files serve various purposes, all aimed at enhancing your interaction with our platform. Cookies enable us to track your activities on our website, providing us with valuable information about your preferences and browsing habits. This, in turn, allows us to personalize content, making your experience more relevant and tailored to your needs. Cookies also play a crucial role in optimizing the overall user experience by helping us understand how visitors navigate our site. You have the option to manage your cookie preferences through your browser settings, giving you control over the level of customization you desire.

At Direct Xpress Logistics (DXL), we value your privacy, and the collection of non-personal information is conducted with a commitment to transparency and user empowerment. Our utilization of log data and cookies is focused on improving our services, ensuring that your interactions with our website are seamless, personalized, and in line with your preferences.

How We Use Your Information?

At Direct Xpress Logistics (DXL), the information we collect serves multiple integral purposes, all aimed at providing you with an exceptional and secure logistics experience:

Your personal information forms the bedrock of our ability to deliver comprehensive logistics services. Whether it’s managing Less Than Truckload (LTL), Full Truckload, Drayage, Dedicated Shipping, 3PL Services, or other specialized services, the details you provide enable us to tailor our offerings to meet your specific requirements. This customization ensures that our logistics solutions align precisely with the unique needs of your business, contributing to the efficiency and effectiveness of the services we provide.

Efficient order processing is paramount to the success of our logistics operations. To ensure the timely and accurate fulfillment of your orders, we utilize the information associated with your shipments and services. This includes details such as pickup and delivery addresses, shipment specifications, and any specific requirements you may have. By leveraging this information, we streamline the logistics process, minimizing delays and optimizing the overall order fulfillment experience.

Clear and timely communication is a cornerstone of our commitment to customer satisfaction. We use your information to keep you informed about the status of your shipments, relevant updates to our services, and any other pertinent information. This proactive communication ensures that you are always in the loop, providing transparency and peace of mind throughout the logistics journey.

The analysis of collected data is not only retrospective but also forward-looking. By scrutinizing user behavior, preferences, and interactions with our website and services, we gain valuable insights that drive continuous improvement. This process allows us to refine and optimize our website’s functionality and enhance the quality of our services. Our commitment to meeting the highest standards is underpinned by a proactive approach to evolving and improving based on the feedback and data we receive.

Adherence to legal obligations and regulations is a fundamental aspect of our operations. We use the information collected to ensure compliance with relevant laws governing the logistics and transportation industry. This includes, but is not limited to, data protection regulations and industry-specific standards. Our commitment to legal compliance safeguards both your interests and ours, fostering a relationship built on trust and accountability.

Information Sharing and Disclosure

We recognize the importance of transparency in our practices, especially when it comes to sharing information. Your trust is paramount, and we want to ensure you are fully informed about the circumstances under which your information may be shared:

In certain instances, we collaborate with trusted third-party service providers to enhance the efficiency and effectiveness of our logistics operations. These partners play a vital role in order fulfilment, transportation, and other logistics services. By sharing relevant information with these providers, we can ensure that your shipments are handled with the same level of care and professionalism that you expect from us. Rest assured, our partnerships with third-party service providers are carefully chosen, and we take measures to ensure they adhere to the same high standards of data security and privacy that we uphold.

We may be required to share information with legal authorities in specific situations. This is done either to comply with legal obligations or to protect our rights and interests. In instances where legal mandates necessitate the disclosure of information, we take great care to provide only the necessary details and to ensure compliance with applicable laws and regulations. This aspect of information sharing is guided by a commitment to upholding the rule of law and ensuring the overall safety and integrity of our operations.

Within our business network, sharing information with affiliates and subsidiaries is essential for seamless operation and service provision. This collaborative sharing allows us to leverage the collective capabilities and resources of our network, ultimately enhancing the quality and breadth of the logistics services we offer. It ensures a cohesive and integrated approach, providing you with a comprehensive logistics solution. As with all aspects of information sharing, the security and confidentiality of your data remain a priority, and we maintain stringent standards to safeguard your information within our business network.


The security of your information is of paramount importance to us. While we implement robust security measures to safeguard your data, it is crucial to acknowledge that no online transmission can be guaranteed as entirely secure. We operate in an ever-evolving digital landscape, and as such, we recognize the need for continuous vigilance and improvement in our security protocols.

  • Our commitment to the security of your information involves employing industry-standard encryption, access controls, and other protective measures to mitigate the risk of unauthorized access, disclosure, alteration, or destruction of your data. We continuously assess and update our security protocols to stay ahead of emerging threats, ensuring that our defenses evolve alongside the dynamic nature of cybersecurity.
  • While we strive to maintain the highest standards of security, it’s important to note that no system is entirely immune to potential risks. We approach security comprehensively, combining proactive measures with ongoing monitoring and swift responses to address any potential vulnerabilities.

Your Choices

We believe in empowering you with control over your personal information. Here are the choices available to you:

You can opt out of receiving marketing communications from us at any time. This ensures that you only receive the information that is most relevant and valuable to you. You can exercise this option by adjusting your communication preferences through your account settings or by following the provided opt-out instructions in our marketing communications.

Keeping your personal information accurate and up-to-date is essential. You have the flexibility to update or correct your personal information through your account settings. This ensures that the information we hold remains current and accurate, reflecting any changes in your contact details or other relevant information.

If, at any point, you wish to discontinue your association with Direct Xpress Logistics (DXL), you have the option to request the deletion of your account and associated information. This process is designed to be straightforward and respects your right to have your data removed from our systems. Upon your request, we will take the necessary steps to permanently delete your account and associated information from our records.

Third-Party Links

At Direct Xpress Logistics (DXL), we provide links to third-party websites on our platform. While we intend to connect you with reputable and relevant sources, it’s important to note that we do not have control over, nor can we be held responsible for, the privacy practices or content of these third-party websites.

We take great care in selecting and linking to reputable sources that align with our commitment to quality and reliability. However, the privacy policies and practices of these external sites may differ from ours. We encourage you to review the privacy policies of any third-party websites you visit through our links to understand how your personal information may be collected, used, and shared on those platforms.

Our goal is to provide you with a seamless and informative experience, and these third-party links are intended to enhance the richness of your interaction with our website. If you have any concerns or questions about the content or privacy practices of third-party websites linked to our platform, please contact the administrators of those sites directly.

Changes to This Privacy Policy

This Privacy Policy is subject to periodic updates to reflect changes in our practices, industry standards, or legal requirements. Any modifications to the policy will be promptly posted on this page, along with the updated effective date, so you can stay informed about how your information is handled.

We recommend checking this page regularly to stay up-to-date with any changes. Your continued use of our website and services after the posting of modifications indicates your acceptance of the updated Privacy Policy. We understand the importance of keeping you informed, and these updates are part of our commitment to transparency and ensuring that our privacy practices align with your expectations.

Contact Us

Thank you for choosing Direct Xpress Logistics (DXL). We appreciate the trust you place in us, and we are dedicated to ensuring that your experience with our website and services reflects our unwavering commitment to your privacy and security.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us at. 

Direct Xpress Logistics (DXL)
2330 Enterprise Park Drive Indianapolis, IN, 46218
(317) 602-8038

By using our website and services, you consent to the terms outlined in this Privacy Policy.